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ThinkOS Public Beta

Public Beta Support

How to send a useful support request without exposing raw Work Memory.

Before You Contact Support

  • Open Trust Center and note the ThinkOS version, build state, update channel, and updater status.
  • Export diagnostics from Trust Center.
  • Do not send raw Work Memory files, Google exports, email, calendar data, API keys, or connector tokens.

What Diagnostics Include

  • App version, packaged state, update channel, update feed, telemetry opt-in state, and app paths.
  • Vault configured state, source counts by kind, dependency readiness, connector state, failed workflows, failed CLI runs, and recent audit events.
  • Diagnostics are support data, not a full memory export.

Escalate Immediately If

  • ThinkOS cannot launch after reinstall.
  • Diagnostics export does not complete.
  • Revoke, purge, export, or delete actions do not complete.
  • A workflow appears to write durable memory without an approval gate.